Support
Need help with Academy Director? Email hashimaakbar@gmail.com — we usually reply within a couple of business days.
When you write in, it helps to include:
- Your iOS version (Settings → General → About)
- Your app version (in the app: Settings → bottom of the screen)
- A short description of what you tried and what happened
Getting started
How do I create the first account?
The first time you open the app you’ll see a Sign Up screen.
- Enter your email and a password (at least 6 characters), tap Sign Up
- You’ll receive a confirmation email — tap the link inside
- Come back to the app and Log In
- Choose Create Academy → enter your academy name and a display name → tap Create Academy
You are now the Manager of a brand-new academy. Your account works on every device you sign in to with the same email + password.
How do I add my staff?
In Settings → Users → Manage Team:
- Pick the role for the new staff member (Coach, Administrator, etc.)
- Tap Generate Invite Code — a code like
A1B2-C3D4is created and copied to your clipboard - Share that code with your staff (text, email, whatever)
- They install the app on their phone, sign up with their own email + password, then on the Academy Setup screen choose Join with Code and paste the code
- They now appear in your team list and can see whatever their role allows
You can also change roles, customise allowed tabs, or remove a staff member from the same Manage Team screen.
Do my devices stay in sync?
Yes. The app uses cloud sync, so any change made on one phone appears on every other signed-in device within ~1 second. Sign in with the same credentials on a new device and everything is there.
Which devices share data with which?
Everyone signed in to the same academy sees the same data. Each invite code you generate ties a new account to your academy specifically — other academies running the app cannot see your data, and you cannot see theirs.
Accounts
I forgot my password — can I reset it?
Yes. From the Log In screen, tap Forgot Password? (if shown) or email us at hashimaakbar@gmail.com from the address linked to your account, and we’ll trigger a reset.
How do I delete my account?
In the app: Settings → Account → Delete My Account. This permanently removes your account.
- If you are the only Manager of an academy, your academy and all its data are also deleted.
- If there are other Manager / Co-Manager / Administrator / Coach accounts in the academy, only your personal account is removed; the academy keeps running for the rest of the team.
If you can no longer access the app, email hashimaakbar@gmail.com from your account’s email address and we’ll process the deletion within 30 days.
What are the roles?
- Manager — full access; can manage staff and generate every type of report.
- Co-Manager — same view access as Manager (every tab, every section) but cannot manage other staff.
- Administrator — runs day-to-day: branches, memberships, schedule, inventory, members, attendance. Can generate schedule reports.
- Coach — sees only their own schedule (and a coach dashboard if you toggle it on).
- Other — a custom role; the Manager picks exactly which tabs the user can see.
A Manager can override any user’s tab access from Settings → Users → Manage Team → tap the user.
How features work
Why don’t I see all members on the Attendance tab?
Members only appear in Attendance on the days their membership operates. If a Red Beginner Morning runs Sunday + Tuesday, those members appear in Attendance only on Sunday and Tuesday. Pick a different date in the date picker to see other groups.
How are coach hours calculated?
Hours come from sessions you mark Confirmed on the General Schedule day view. Until a day is confirmed, its hours don’t count toward payroll or coach totals. You can also unlock a confirmed day to remove its hours.
How are membership end dates calculated?
The end date is computed from the membership’s start date, the number of total sessions, the membership’s operating days, and the member’s absences + cancellations. Each absence or cancellation pushes the end date forward by one more scheduled day.
How are reports formatted?
PDF reports include your academy logo as a watermark in the middle of every page and a footer with your academy name (set in Settings → Academy). They open in any PDF viewer and can be emailed, AirDropped, printed, or saved to Files.
What happens if I lose internet?
You can keep using the app — the most recent data is cached on your device. Any edits you make are queued and pushed up the next time you have a connection. Once you’re back online they sync to every other device within a second or two.
Contact
Email: hashimaakbar@gmail.com